I just saw (again) the happy UPS song-ad targeting international business, which reminded me how much I admire their We Love Logistics campaign (Ogilvy). Check it out! (And don't blame me if the song gets stuck in your head!).

After almost a decade of What Can Brown Do For You (Martin Agency), last fall UPS launched their new campaign, which is squarely aligned with their global growth strategy. Here's how UPS explains it:

Everybody loves something. We love logistics. We love its precision, its epic scale, its ability to make life better for billions of people. Each day, our customers count on us to choreograph a ballet of infinite complexity played across skies, oceans and borders. And we do. What's not to love?

Here are six key branding and identity-building lessons from this highly successful and viral campaign:

1. Creating a new category: By branding logistics as "The New Logistics," UPS is creating a new and much broader category, one which compels us (as "new" often does!) to want to know more, and one which they aim to own!

2. Think/Feel/Do: They are changing what people think about logistics, then associating those thoughts with good feelings, and then connecting those good feelings with UPS. The classic hierarchy of effects.

3. Capturing emotion: There aren't many business topics that are more left-brain sounding - and potentially boring - than logistics. Yet, UPS takes a lighthearted, fun, and strategic approach to bring feeling and life to logistics. (Even my teenager said "I love that ad!" and starting singing the song. He even knew lots of the words!). UPS doesn't just do logistics, they love logistics. (In all your spare time, count all the hearts in their cross-platform communications).

4. Focus on benefits: It's not really about logistics, it's about the benefits their global logistics network enables for small and medium size businesses. Check out their time and money savings calculator here.

5. Brand identity: And it's not just a branding campaign. It's recrafting their identity - their organizational soul - by expanding from shipping to logistics (more here in this Supply Chain Digital article). They manage to memorably convey everything they do, which is - dare I say "logistically!" - pretty complex, in a 30 second ad.

6. Operations-communications-sales alignment: Over the last several years, UPS has acquired dozens of companies to create their worldwide logistics network. They focus more on supply chain execs and CAOs, rather than just on shipping managers (more here). And their campaign brings it all to life in a personally relevant and highly engaging way!

Well done UPS (again)!

The U.S. Declaration of Independence promises us Life, Liberty, and the Pursuit of Happiness as our unalienable, sovereign rights. Profound, powerful words indeed. What does it mean for marketing? Well, from a popular culture perspective, there have been five movies called The Pursuit of Happiness, from a 1934 film starring Joan Bennet to a 2006 flick starring Will Smith, as well as books, a TV series, songs, and a Canadian power-pop/indie rock band.

As for business, the corporate world has forever been promising happiness as the benefit of using its products, right? Use this shampoo, buy this car, wear these shoes and immediately attract great looking people, have unlimited sex and make tons of money. Which of course leads to happiness!  

Do you see the marketing opportunity? Very few companies explicitly say "if you buy our product (or use our service), it will make you happy." The way it is now, consumers need to infer happiness from the other promised benefits, like looking better, being richer, etc. 

Why not be explicit about marketing happiness? Tie it into our unalienable right as human beings. Build it into your company culture, family culture, or even national culture. This speaks to a measurable, collective or public happiness, which is what Thomas Jefferson meant in the Declaration of Independence, according to historian Gary Wills. The pursuit of happiness, the attainment of happiness.

Which brings me to the most recent topic of my e-newsletter, Your Marketing Minute, about Bhutan's main objective: National Happiness. To quote this small Himalayan nation's young king:

Yet we must always remember that as our country, in these changing times finds immense new challenges and opportunities, whatever work we do, whatever goals we have – and no matter how these may change in this changing world – ultimately without peace, security and happiness we have nothing. That is the essence of the philosophy of Gross National Happiness. Our most important goal is the peace and happiness of our people and the security and sovereignty of the nation. 

Promise happiness, deliver happiness. What a magical marketing opportunity to pursue this brand new year!

Food marketers have known this for years. One powerful way to appeal to customers is to emphasize what is missing.  Misleading? Sure can be. Depends on how you look at it. I see it as more honest than not, when it comes to health.

I remember when "cholesterol-free" was all the rage, seeing orange juice touting its no cholesterol advantage. Which of course it always had, given that only animal products contain cholesterol.

When avoiding an ingredient or preparation method or chemical becomes a hot topic, be prepared to see all kinds of food products using it to grab your attention. Like Ocean Mist Romaine Hearts, which is...lettuce. Their bag calls out that their lettuce is gluten free, lactose free, and vegan. And that it supports a healthy heart. All good things. Hey, what about fat free?

TV ads for Orville Redenbacher's are popping up (pun intended!) on the Olympics. Many of the ads promise not good popcorn as the benefit of the gourmet popcorn, but bringing people together. Check out this "tea party" ad:

The ad closes saying: "Spending time together. That's the power of Orville Redenbacher's." When product ads connect through deeper shared experiences, they hit home. We don't just think about it, we feel it. And we all know that feelings and emotion is what drives most purchases, right?

I mean matches, literally. For some reason I looked closely at our box of diamond kitchen matches today. It illustrates a fine lesson in marketing what I consider an inherently "low involvement" product (though these rave video reviews suggest otherwise).

What struck me is how many marketers emphasize "new" with products that have demonstrated limited innovation. As you can in the upper right corner of the matchbox photo, these matches sport a "NEW LOOK!" followed by reassurance that it is the "Same Great Product." Phew. (And would it be bad taste to say the new look (??) for these fine matches is very hot?).

Which reminds me - how many times has P&G's Tide detergent touted that it's "new and improved"? (click for funny spoof on Tide's marketing). And why do we equate "new" with better?

Back to marketing matches. By reading the box that I managed to never read until now, I also learned the many benefits of my diamond brand kitchen matches. They are fueled by the diamond ignition system. They are made from the highest quality Aspen wood. And diamond is the perfect match for all my fire-starting needs. Sorry, no testimonials from pyromaniacs.