At ResearchWorks, we talk a lot about customer intimacy. We do our best not just to help clients be customer-intimate, but to practice customer intimacy ourselves. One sign of customer intimacy is when you say you care and show you care, and customers feel it. There is a match between how you intend to treat customers and how customers feel treated.

The sign above pronounces how much this family camp in Northern California cares for its guests. Even though the camp is not much more than a giant patch of dirt, people feel the love. The sign conveys the promise, the camp delivers on it. And guests come back year after year. That's how customer intimacy becomes customer loyalty.

This is an exceptionally well-crafted story that puts into practice several key marketing principles. Watch now and see if you spot 'em.

Here's a few:

1) The "walk" metaphor - It's part of the family name, the brand, the story, and is brought to life as the crux of the action in the rolling hills of Scotland. 

2) The brand execution - From the top hat to the tilted label to the square bottle, all the visual elements come together to create a unique position in people's minds and hearts.  

3) The values portrayed - Intelligence, ambition, family, fire in the belly, vision... all characteristics that deeply resonate with viewers and convert them into raving fans (even if they don't drink scotch!).

4) The power of story - The same information could have conveyed through a (boring) bullet point laden Powerpoint presentation, right? But human beings are wired for stories - it's just how we are. Need I say more?

So... what's your story?